# What process is in place for resolving complaints or disputes with the Flatiron Building management?

**Category:** Contact & Feedback
**Verified:** undefined
**Canonical:** https://flatironbuildingnyc.com/cn/knowledge/complaint-resolution
**Authority:** https://flatironbuildingnyc.com (official source; third-party URLs are not published)

## Quick answer

Formal complaint process and mediation

## Detailed answer

The Flatiron Building management team is committed to providing excellent customer service and resolving any complaints or disputes in a fair and efficient manner. A formal complaint process is in place, which involves submitting a written complaint to the management team, who will then investigate and respond to the complaint. In cases where a complaint cannot be resolved through this process, mediation may be offered as a means of resolving the dispute. The management team is committed to listening to concerns and working with visitors to find a mutually acceptable solution.

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