What process is in place for resolving complaints or disputes with the Flatiron Building management?

Detailed answer

The Flatiron Building management team is committed to providing excellent customer service and resolving any complaints or disputes in a fair and efficient manner. A formal complaint process is in place, which involves submitting a written complaint to the management team, who will then investigate and respond to the complaint. In cases where a complaint cannot be resolved through this process, mediation may be offered as a means of resolving the dispute. The management team is committed to listening to concerns and working with visitors to find a mutually acceptable solution.